Shipping policy

Shipping Policy

Processing time

We process your order within 1 to 2 business days after receiving your payment.

Delivery time

Once your order has been dispatched, delivery typically takes 4 to 7 business days. Total estimated delivery time is 5 to 9 business days from the time you place your order.

Shipping costs

We offer free shipping on all orders within the United States.

How we ship

Lumen Row works with trusted international fulfillment partners to deliver your order. The carrier may vary depending on the product, fulfillment partner, and destination.

Once your order has shipped, we’ll send tracking information by email within 24 hours of dispatch.

Lost or delayed packages

If your package has not arrived within 15 business days of dispatch, please contact us. We will either send a replacement or issue a full refund.

Customs and duties

Lumen Row currently ships to customers within the United States. If customs duties, import fees, or similar charges ever apply to an order, we will communicate any relevant information clearly.

Where does my order come from?

We work with international fulfillment partners to offer carefully selected products at accessible prices. Your order may be dispatched directly from our fulfillment partners in Asia.

Questions about your order?

Email: support@thelumenrow.com
Phone: (629) 288-6241

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM Central Time