Contact

We are a small team, and email reaches us fastest. Most questions about an order — where it is, how to return it, whether something will suit a particular room — are answered the same working day.

Email

support@thelumenrow.com
The best way to reach us, and the right address for order questions, returns and anything about a product.

Phone

(629) 288-6241

Customer service hours

Monday to Friday, 9:00 AM to 5:00 PM Central Time.

Messages that arrive outside those hours are picked up the next business day.

Before you write

If your question is about an existing order, including your order number helps us answer in one reply rather than three. For anything that arrived damaged or incorrect, a photograph is the fastest route to a resolution.

Where is my order?

Orders are processed within 1 to 2 business days. Delivery then takes 4 to 7 business days, so the total estimate is 5 to 9 business days from the moment you order. Tracking information is emailed within 24 hours of dispatch. Full detail is in our Shipping Policy.

Returns

You can request a return within 30 days of receiving your order. Please contact us before sending anything back — returns need to be authorized first, and unauthorized returns may not be accepted. Our Returns & Refund Policy explains the process, who pays return shipping, and refund timing.

About Lumen Row

Lumen Row is a curated lighting retailer trading online at thelumenrow.com. We currently ship to customers within the United States, and all prices are in US dollars. You can read more about how we choose what we sell on our About page.